To diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. IT Technician responsibilities include installing and configuring computer hardware and being the primary point of contact for IT support within a company.
Key tasks of the role
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Install and configure appropriate software according to specifications
- Maintain local networks to ensure it functions correctly
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- IT troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Monitor business critical IT services and provide alerts to the necessary parties when needed
- Administer the group wide Office 365 cloud environment
- Ensure backups are ran regularly and check the integrity of backups
- Administering group wide Solidworks installation and provide training to new users
Job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.
Criteria which will be used in shortlisting and selecting candidates.
Skills
- Good verbal and written communication skills with attention to detail
- Excellent computer skills, Microsoft Windows desktop and server environment
- Ability to understand technical documentation
- Ability to explain technical processes in lay terms
- Maintain a positive and approachable manner to all users
- Enjoy learning new skills and applying current skills to new fields
- Ability to work on own initiative and prioritise effectively
- Flexible approach to working hours as occasional weekend and evening work maybe required (at home and abroad)
Requirements
- In depth knowledge of Microsoft Windows desktop and server environments
- Knowledge of Microsoft Office 365 cloud environment
- Knowledge of DNS, DHCP and Active Directory
- Able to work on own initiative and prioritise effectively, achieving results against deadlines
- Ability to work collaboratively as part of a team
- Ability to work flexibly to meet the multiple priorities
Beneficial but not necessary
- Knowledge of Microsoft SQL Server
- Knowledge of .net and C#
Experience
- Experience of working in a similar IT-based role
- Experience of delivering rapid results-based solutions to internal and external users
- Experience of oil and gas/construction site work beneficial but not necessary
Education & Certification
- Driver due to locations as travel to other company locations will be required
- UK Passport with over 6-months until expiration
Salary band
Up to £20,000 (dependant on experience) plus overtime (by agreement).
Hours
Core Hours – 9.00am-5.00pm, with half an hour unpaid lunch break, Monday to Friday, with the occasional need to work overtime.
COVID-19 – working from home at present with occasional visits to the office. Inter-company site visits potential (Post COVID-19)
Holiday & Benefits
25 days holiday plus bank holidays, pro-rata for part-time employees.
5% Employer Pension contribution.
Life Assurance (4x Salary).
Study/Training Support.
Closing Date for CVs: 29 January 2021
Shortlisting: 08 February 2021
Interviews: w/c 15 February 2021
CVs to be sent to Kelly Holder k.holder@seiche.com
Location
Bradworthy, Devon (Head Office)
