Ashridge Engineering is dedicated to ensuring our products meet the needs of our customers, please follow the process below should you need to return a product.
All equipment is warranted by Ashridge Engineering Limited to be free from defects in materials and workmanship. However, if there is a problem, our technical support team will assist wherever possible.
TO CONTACT OUR TECHNICAL SUPPORT TEAM PLEASE CALL THEM ON +44 (0) 1837 503381 OR EMAIL SUPPORT@ASH-ENG.COM
Our staff will always seek to resolve any technical enquires and are fully supported by the rest of the team to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to Ashridge Engineering Limited for inspection and repair.
RETURNING A DEFECTIVE PRODUCT TO ASHRIDGE ENGINEERING LIMITED
The procedure for returning a product for servicing or repair is as follows, please email SUPPORT@ASH-ENG.COM:
- Please provide full details of the problem together with the system type and serial number(s) of the equipment to be returned.
- You will be given a unique number sent to you by email; this number must be displayed on all equipment and documentation. Please note that we cannot accept responsibility for equipment returned to the factory without a number.
- Please return the equipment to us, quoting your number clearly.
- Ashridge Engineering Limited will acknowledge receipt of the returned goods when we receive them.
PRODUCTS UNDER WARRANTY
Once received by us, we will examine the equipment, make any repairs that are required and return the goods to you within a timeframe which will be relative to the repair work.
PRODUCTS OUTSIDE WARRANTY
Once received by us, we will examine the equipment and send you a full service quotation for the work needed to be carried out.
If you authorise the work to be carried out, you will need to issue an order number or provide us with payment before work can commence. Please quote the number on your order.
Please note that if we have not received an order number or advance payment within three working months we will return the goods to you at your expense unrepaired.